Privacy Policy

Last updated: 03 September 2025 

At Poppypod, your privacy is important to us. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you interact with our website www.poppypod.com, contact us, or use our services.

This policy applies to individuals in the United Kingdom, United States, and globally, and aligns with relevant regulations including the UK GDPR, EU GDPR, US state privacy laws (including CCPA/CPRA), and other international standards.
 

1. Who We Are 

Poppypod Ltd (UK) and Poppypod Inc. (US) design and supply sensory pods to support neurodivergent individuals. We are committed to protecting your personal data.
 

2. What Information We Collect 

We may collect and process the following types of data:
– Personal details (name, email, phone number, etc.)
– Usage data (IP address, browser type, pages visited, etc.)
– Communication data (enquiries, support messages)
– Marketing preferences and consents
 

3. How We Use Your Information 

We use your data to:
– Provide products and services
– Respond to enquiries
– Send updates and marketing (with consent)
– Improve our website and services
– Comply with legal obligations
 

4. Legal Bases for Processing 

We rely on the following bases:
– Consent
– Contractual necessity
– Legal obligation
– Legitimate interests
 

5. Sharing Your Information 

We may share your data with service providers, regulatory authorities, and professional advisors. We ensure all third parties respect your data privacy.
 

6. International Transfers 

Your information may be transferred internationally. Where this occurs, we ensure appropriate safeguards (e.g., standard contractual clauses) are in place.
 

7. Data Retention 

We keep your personal data only as long as necessary for the purposes stated, or as required by law.
 

8. Your Rights 

You have the right to access, rectify, delete, or restrict use of your data. You can also object to processing or withdraw consent at any time.
 

9. Cookies 

We use cookies to improve your experience. Please refer to our Cookie Policy for more details.
 

10. Contact Us 

If you have any questions or requests, please contact us at:
Email: info@poppypod.com
Phone: +44 (0) 1772 394199

11. The Poppypod Mobile Booking App

Our mobile booking app allows you to view and book available time slots at Poppypod locations.

Information Collected by the App:
– Email address (for booking confirmations and communication)
– Booking details (pod ID, selected time slots)
– Device information and app usage data for performance monitoring

How We Use App Data:
– To process and confirm your bookings
– To send booking confirmations and reminders via email
– To improve app functionality and user experience
– To provide customer support

Data Storage and Security:
We use industry-standard security measures to protect your information. Booking data is transmitted securely using encryption.

App stability

We use Sentry to collect diagnostic data to help diagnose crashes and bugs.

Your Choices:
– You can request deletion of your booking data by contacting us
– You can uninstall the app at any time
– Marketing communications can be opted out through the app or by contacting us

App Permissions:
The app does not require access to device features such as camera, location, or contacts.

For app-specific enquiries, contact: info@poppypod.com

This section covers the essential requirements for both app stores including:
– What data is collected and why
– How data is used and stored
– User rights and choices
– Children’s privacy statement
– Security measures
– Contact information

To request deletion of your data (we only collect email for bookings) please use our contact form.